How did you wind up in Durango? What brought you here?
After graduating from CU Boulder and then living in the San Francisco Bay Area for ten years, I returned to Colorado with the goal of opening a cute pet supply store in a small mountain town. Little did I know that in ten years’ time my cute store would be a thriving business in a growing community, well on its way to becoming a Durango institution.
Why are small businesses so important to Downtown? What is unique about your store?
Small businesses provide a one of a kind "flavor" to a town that larger chains simply cannot. Seeing which businesses are popular and successful and which have been around for many years gives clear insight into a community’s values. We are lucky to live in a town like Durango with a rich, thriving small business community that supports the town and one another. Pet Haus is packed with tons of product! Keeping inventory that is new to the industry and also the long standing favorites keeps our customers excited about what treasures they may find for their furry companions.
What is your business' mission?
When Pet Haus opened in 2009, the focus was on providing four things: excellent customer service, great hours, and high quality products -- all in a prominent in-town location. While our store on 15th and Main can't be beat, we know that our quality of products, fair prices and customer service is what keeps our customers coming back.
What is something the public might not know about your store?
Pet Haus was named the Small Business of the Year by the Durango Chamber of Commerce for 2018. This was an unexpected and grateful honor. We have also opened a grooming salon called Groom Room next door to Pet Haus right around our 10th anniversary last year. We saw a need for more grooming facilities in the community, so we stepped in to provide those services. Groom Room does everything from same-day nail trims to full-blown haircuts and styles, from Colorado mutts to show poodles and even felines.
How do you support the community?
Pet Haus is proud to donate 25% of the yearly food budget for La Plata County Humane Society. Our in-store satellite adoption area has helped us adopt out over 800 LPCHS kittens to forever homes. Beyond just supporting LPCHS, we work closely with other rescues like Durango Animal Connection, Denkai Animal Sanctuary, and Annie's Orphans, by hosting adoption events and other fund raisers. We regularly provide silent auction items and gift baskets to different organizations throughout the community. Our customer base is also highly driven to support those local animals in need, and they step up to the plate whenever Pet Haus hosts a food drive or donation campaign. We’re grateful to our customers for that. We also donate 100% of the food that feeds both Durango PD's and La Plata County Sheriff's K9 Units.
How do you keep your staff motivated? Tell us about your team?
We are very fortunate to have an amazing staff. Pet Haus seems to attract great people! While there are excellent perks for working at Pet Haus, the biggest motivator has got to be the joy of providing top notch products and services to fellow pet lovers -- and of course a huge perk is that we get to hang around with cats and dogs all day!
©2020 Durango Business Improvement District (BID)